Poor poor service!! did not close account

I had requested to close my account in december sometime of which i was advised to settle an amount on the account in which to effect the closure. i spoke to many people in this regard and the sickening attitude of nedbank to lure customers in by calling them to enquire why i had not used the account in a long time is now unfair. i advised the lady that i had closed the account and now they are asking me to come into the bank etc and this is rather unnecessary. you should close my account as requested and not charge me any fees after that point!!!!!