poor poor service

my current account was placed on hold 30.06.2023. No communication was sent to me regarding this. since then i have been trying almost daily to have this resolved. to date no resolution and further to that no consultant really understands what the problem is.

a lack of understanding the system or ability to provide answers is quite poor. how do you expect customers to stay with you guys?

my biggest issue is my home loan debit hasnt gone off for the month!!! now who would be in fault for that? me who has the funds in the account? or your excuse of competent staff?