Poor Poor Service

Nedbank double debited my loan on the 29 and 30 November. That resulted in my other debit orders that were scheduled to go off on the 1st Dec to bounce. Now my account is sitting on minus and i’m not paying **** as this was your fault. I have been calling to have this money reversed since Saturday and i’ve been getting story after story. This morning i spent 30min with them over the phone trying to get the matter resolved and i was promised it will be resolved as a matter of urgency but no reversal till now. Team Leader promised to call me back at 9:00am this morning it is now 13:30 no call from him. Poor poor service Nedbank, i’m disgusted by how your staff handled the whole thing. I’m still waiting for my money back like an IDIOT. I’m not paying a cent towards any fees that were charged due to bounced debit orders, that’s on you. It’s your **** and you must fix it.