POOR POOR SERVICE

Nedbank Marble Hall around December 2025 we submitted our documents at Nedbank Marble for opening of account. After Submitting our Documents the Person told us that he will call and sent to confirm appointment we waited patiently for our appoint we had opportunity to visit other banks but because we decided on Nedbank we waited. On the 04 February 2026 indeed Tshepo Phoned with *** and Confirmed our appointment for the 12 February 2026 at 09h00 and we also received sms with the following ref number confirming our appointment NDR***. All people which are elected as signatories took days off from work and school to honor the appointment at 10h00. They arrived and Tshepo was not there they informed me and i spoke with the manager to tell her about their poor service that people cannot be there and Tshepo not available she told me that she will call him and at about 10h45 our people left as they had to return back they travelled 33 kilos single to Marble hall and 33 return for nothing.

Time wasted, and money for petrol wasted for nothing he phoned them at about 13h50 to say he just returned in other words they should have waited for the whole day with help.

This is Poor service at its totality