dT
d T

1 reviews | Active since May 2012

07 Jun 2016, 08:15

Poor poor poor service

<p>Nedbank has become the worst banking experience possible</p> <p>Fistly personal loan arrangements are made by me and i honored it 100% but then they decide to take money as they see fit.If we dont pay our arrangements we get threatened by being black listed and and and.... but if they just take money we should accept it. That is theft in my eyes. Secondly their sms notification is a JOKE. I went into the branch to get it activated and asked the consultant is that sms "real time" and i was assured by them " Yes sir it is" only to find out that that is a complete lie too. I keep a good check on my finances as everyone else and trusted that this sms service is a blessing as when i spend i know exactly how much is still available. WRONG!!!</p> <p>This service cant be trusted as it tells you after every transaction how much you have left but was left today with nothing</p> <p>And their reply : "OH sorry the sms service must have had an error"</p> <p>Im so angry,dissapointed and fed up</p> <p>If this happened once ok but they have now become a complete let down</p> <p>I would never recommend them to anyone</p> <p>guess the only way forward is to switch to another bank </p>

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Replies (1)
Nedbank
Nedbank's reply07 Jun 2016, 08:33
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team