Poor poor poor service

I have been a loyal client to Nedbank for the past few years and have received nothing but disappointed banking. the adds on TV and radio claim to be great but its not. on so many occasion I get charged randomly for stuff, e.g. this past weekend my wallet was ****** and the lady in the bank gave me a temporary card which I was charged R120 but not once twice. I called the call centre and spoke to Daniel who told me to go back to the branch to sort out. I also purchased airtime of my banking app which never came through to me and took Nedbank 3 weeks to sort out with me calling over 7 times and ref numbers changing twice. its also a thing were I have to watch my balance because it automatically changes on its own, like 4000 difference until I called in and asked why. the sms's I get never match up and its always someone else's fault. I called the call centre once to state I was unhappy with service and the agent asked me if I was just venting of if he should do something. I am totally disappointed to be a platinum holder at Nedbank. there are so many more problems so mention but I don't have enough character left. so disappointed with this bank.