Poor,Poor and shameful services ever

Today I want to nedbank branch at smith street coming from hospital at addignton. I needed an nedbank account. I got there the I asked the security for assistance and he was happy to assist me. I meet a wonderful service champion, who she helped with great sense of humanity. The problem started when the consultant told me I have an account I just need to activate it then I'm done. I want to the enquires to get my card which I stand for 45minutes if not more, to be send back at the consultant. At that time it where I started complaining and other customer voice out their complain, at first they be come very offended, only a coloured aunt explained to us and apologise for the delays. As for me I went back to the customer service champion who she tried by her all means to help me, while at the enquiries and services department everyone is defencive and know little if not nothing. Two hours later the are promising me a card only to find it had to go through \ficker". My disappointment is on the fact that why I wasnt told earlier that I won't get it today and it gonna take time to process it? For the first thing I told them is that I'm in a rush. The bank had to close and no card! Shame"""