1 reviews | Active since Dec 2011
Poor pathetic service
<p>yesterday afternoon I went into Nedbank to make a deposit or wanting to make one, I stand in the queue whilst there was only 2 tellers, It was myself and another lady, she said she waited a long period as well as the one teller had a conversation the whole time with the male standing with the teller. Eventually the lady before me is helped, I continue waiting, the teller was then done with the customer she assisted and continued her conversation with the male standing by her, not calling me to assist me, as he left she packed up ad left as well, I then ask one of the banking consultants if there is anyone else to help me I mean I am in a hurry it wasnt my break I needed to get back to work and she says WITHOUT EVEN LOOKING AT ME WAVING HER HAND NO thats all thats there!!!! I mean what disrespect to be treated as an invalid, how rude to speak to a customer that way, the matter was urgent and there was no one to help me!!!! I cannot believe that thats how you treat customers!!! I guess what was said about Nedbank is true!!! just poor pathetic terrible service I have ever received from a ban****! I definitly wont and would not let any other person I know go through what I did yesterday and refrain from doing business with a bank that does not put their customers first!!! Just pathetic!!!!!!!</p>
Dear Lucercia,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Dear Lucercia,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
