Poor Nedbank Somerset West!

Visiting Nedbank Somerset Mall this morning, I was rather shocked and disappointed in the service received. Not only did I spend more than two hours to get assisted, it was all a waste of time as the consultant was unable to assist me, due to her incompetence and lack of interest to do her job. I just wanted to close an account that I no longer use, instead the consultant opened an My pocket saving account to transfer the last funds into which will now take two days to be active before then being able to proceed in my account closure. The specific consultant had the worst attitude and demeanour I have ever seen, not even being able to talk to me and explain the process. It took another Nedbank employee to try and rescue the situation over the phone as this lady had no idea. Highly frustrating!