Poor nedbank services

Nedbank and Dsv mounties has given me the worst possible service one can imagine, not to mention that punctuality or lack thereof. I have been on the phone for the last two days trying to arrange for my Nedbank card to be delivered, I have spoken to 5 different DSV consultants and 3 different Nedbank consultants and not one could get the problem resolved. On Wednesday the 30th of September my card was scheduled to arrive at my place of work between 10am on 12pm, scheduling my day around the arrival of my card, DSV did not show up. I then leave work to continue with the rest of my daily appointments. At 2:30pm I receive a call from the office notifying me that someone is there to drop off my card. I was not contacted by Mounties notifying me that they will be late and they will still be doing the delivery on the same day. The delivery driver then says he will deliver the card the following day(Thursday) which did not happen. On Thursday I contacted DSV to reschedule the delivery of my card with no success. I was told they cannot deliver the card as the cell phone number on their system does not match my cell phone number. If the phone number on their system does not match my cell phone number, how was I contacted initially to make arrangements? It is now Friday 2 October and after speaking to numerous consultants from DSV and Nedbank, I still don't have a answer as to when my card will be delivered. I am a client of Nedbank and don't see why I should be spending all my time dealing with DSV. Nedbank has been operating like a bunch of headless *********** chickens. I have spent hundreds of Rands on airtime trying to connect with your customer service consultants and not one could get my card delivered before the weekend. I switched to Nedbank expecting better service. I have a investment account, 2 cheque accounts and 2 policies with Nedbank which I will be canceling. Nedbank does not seem to understand the urgency behind me receiving my bank card. I am greatly disappointed in Nedbank as previously I have had nothing but good experiences.