POOR NEDBANK SERVICE

I have been a Nedbank client for years and with that have a local branch i deal with as it is convenient. When my AMEX card expired they asked where to send my new card and i in Capital letters wrote my branch name down and waited for the card. Well Nedbank decided to send the card to the branch which was convenient to them and not me the client. When i asked them rather to send the card to me instead they wanted R160 which i find shocking. Well i will be moving my banking to Capitec as it is hassle free and they dont ******* their loyal clients.