Poor Nedbank service

We had severe storms in the Western Cape which damaged the vibracete walls of my property. I couldn't put in a claim immediately as we didn't have electricity and the cellphones were also without any signal. After I were able to, I did do the necessary.Sad thing is, I have used the email address provided on Google, which only brought me to Nedbank hone loans. They send me a mail with the correct address. Don't know why they could just forward my claim to the insurance company. So I immediately send a mail to Nedbank insurance, but today it has been 5 working days without any response. I have dogs and ny neighbour have dogs which make it uncomfortable and creates tension between us. Nedbank never waites for their money as the premium goes off with the home loan. Why then shoul I wait without even acknowledging of my mail. They're not the only bank who provides homeloans. In fact, some of the banks are offering free bond a d transport costs. Perhaps it's time for a change. I can't live with this poor service. Even the Post office would be quicker.