Poor nedbank service

On 22 June I asked for a settlement amount for my personal loan with Nebank. I settled my loan within the hour of getting the settlement letter. I transferred the exact amount stated on the settlement letter and asked the Nebdank agent I was talking to at the the time(Shaylen Pillay) to close my loan. I was told that the loan was settled and closed.

A week later I received correspondence from nedbank regarding the very same loan and I explained that the loan was settled and closed on 22 June. I was then debited an amount of R381 for reasons only known to nedbank, when querying it I was told it had something to do with said personal loan. It took a lot of calling in and texting with many agents but eventually this amount was reversed. I received a call from one of the Nedbank agents, an african lady whose name I can no longer remember after lodging a complaint about this. She apologized and assured me the loan was closed. Imagine my surprise when I log onto my account and find the loan still reflecting on my account with an amount owed now. I immediately got in contact with Nebank and I spoke to a gentleman by the name of Mazola who told me I would have to pay the amount in order to close the loan. I told him I would do no such thing and to which he said he had to speak to his superiors. I then recieved a call from nedbank saying i had to speak to complaints department. I was transferred to complaints and was disconnected after holding for 5 minutes.

I am now standing outside the nebank branch in richardsbay hoping to settle the matter once and for all. To say the service I've received from nedbank regarding this matter is terrible would be the biggest understatement.