Poor manager assurance

Nedbank is the most *********** bank and they are rediculous bank charges , they should be investigated as well by the competition institution as how can one pay 3000 in deposit charges to deposit their own money plus , I have been waiting for a card that was never ordered by not one but 3 of their agents or tellers in Michels plain cape town branch but I'm being charged for it , I don't know why I'm still banking with them and I'm moving banks definitely as their service sucks I hope the manager at Michels plain prominade branch knows he promised the same thing the other tellers did , absolutely nothing done .