POOR INTERNET SERVICE

<p>On the 27 November 2016 I wanted to create a beneficiary for payment. I was unable to conclude the transaction due to the incorrect combination. On the next day I called the helpline for assistance. I waited for 10 minutes talking the online consultant and I got cutt off even before stating my problem. i called again and waited for 15 minutes this time arround. The consultant assisted me with the password reset but then I realised that I had to go the branch to activate my cellphone number. Nedbank's internet service is not user friendly. I do not know how many times I've had to go to the branch to activate my account. This is because the login process requires to much information to be memorised. This poses a risk because one may be tempted to write down the information and that may end up in wrong hands.</p>