Poor internet banking service

We recently moved to an area that does not have cellphone coverage, hence i can't make online payments due to not being able to receive a mobile authentication. I spoke to a Nedbank representative which assured me I can switch to a One Time Pin via email (we have wifi). <br> <br> I recently contacted them to do the change for me but was told by even the team leader this is not possible. Nedbank therefore does not provide online banking services for someone without cellphone coverage. <br> <br> This is really pathetic since we live in 2016 and all others banks do provide services for people without cellphone coverage. After much frustration and disappointment i will be closing my account and move to another bank.