Poor Horrible Inefficient Service That Has Brought my Business to my Knees and cost me Money!!!

<p>I need to relay my experience with Nedbank Greenstone on Saturday… My card has been declining since Friday without me being informed that there was a hold on my card…</p> <p> </p> <p>On Saturday morning, I visited the Greenstone Branch, I opened my shop at 7am, as I had appointments booked for the whole morning… I was third in the que at Greenstone Branch on 25th March at 8:30 in the morning…</p> <p>I was told that Kershen Naidoo from Karaglen Branch had placed a hold on my account and there was nothing that the Branch could do…</p> <p>The Manager at the Branch, Tessa Armstrong tried to assist me and when everybody realised that they could not assist me, I was ignored and made to wait without feedback…</p> <p> </p> <p>Now, I need to place on record, that I am a small business, my customers come in to see ME, not my staff… I missed 3 appointments on Saturday, losing in excess of R 10 000.00 in income, as my appointments came and left, as my staff are not allowed to handle vehicles when I am not present – this was due to the fact that I only left the Branch at 12:30 and I was still not assisted… So I spent my whole Saturday morning (4 hours) within the Branch and nobody was able to lift the hold on my account…</p> <p> </p> <p>My request was simple, I needed access to MY money to run MY business… Nedbank is supposed to be helping me to make money, not putting a stop to me making money… I do understand that Nedbank may be under the impression that you may hold me to ransom, as you are the only bank account that I have and I am a small business – this from a Customer Service perspective is UNACCEPTABLE, and prior to me thinking your bank charges were too high and service dismal, I am now sure of this fact… Also, I was promised that somebody would contact me about the ********** bank charges for ZERO SERVICE and why am I not surprised, NOBODY has contacted me regarding your exorbitant charges!!!</p> <p> </p> <p>I had to google your complaints department within the branch, had somebody from DURBAN (Neville Pillay) call Tessa Armstrong in order for me to get help, and this is beyond unacceptable… If this is the way you treat your customers, I am not sure how your bank still exists, that everybody has not walked away… Tessa Armstrong, also seemed to only be interested in covering her steps and not accepting responsibility that she allowed me to sit and wait with no result for FOUR HOURS!!! If Nedbank staff think that they are doing us a favour as small business, your business model is most definitely wrong!</p> <p> </p> <p>Having said that, I have a business to run today too, and cannot do that without access to MY money… I refuse to spend another full day at your branch, again losing a full day of income because Nedbank is ***********…</p> <p> </p> <p>I am advising that this matter will be taken further… I will be contacting the Banking Ombudsman to claim the money back from Nedbank, that I lost on Saturday due to Nedbank expecting me to sit there for the day, and having my business opened and unsupervised, missing client appointments, and placing my premises and equipment at risk due to me having to be at the bank and not at my business… having said that, in the meantime, I need access to my bank account in order to run my business, so please advise how do I go about that without you holding me to ransom any further??? I do not have another 4 – 8 hours today to rightfully access what is due to me!!!!!!!!! I NEED AN URGENT RESPONSE!!!</p> <p> </p> <p>Since Friday, I have not had access to MY bank account... After sending through information this morning that Nedbank already has - how would they have opened this account in the first place???? I have now lost another FULL day of trade that I will be claiming back from Nedbank - as a small business I cannot afford to lose an hour of business, let alone 2 full days of business!!! I will not rest, until I have been paid back what I have lost due to incompetence from Nedbank...</p> <p> </p> <p>Yet, when selling business, it is so easy.... is it not easy to pick up the phone and request documents before just freezing a bank account that a small business depends on... I am surprised that NEDBANK is still operational!!! This has taken me beyond frustrated to the point of wanting to now get my own back for loss of income, frustration, and more importantly, my time that I will never get bac****!</p> <p> </p>