cC
cammysharkypilz C

1 reviews | Active since May 2016

27 May 2016, 13:32

Poor Handling of my Credit Card application

<p>Good day. I just feel disappointed with NEDBANK, with regards to my Credit card application. I mean I was contacted by the NEDBANK Call Centre to inform me that I qualify for an Credit Card. I did inform the representative who I dealt with over the phone that I am a full-time student and that I was not informed that I can't apply for an Credit Card if I'm earning an allowance every month and not an monthly income. I just feel I wasted my time as I was not correctly informed and surely the representative should have told me that I couldn't apply for it if I'm only getting a allowance. I was told to apply for an studenthusiastic credit card after my second application declined due to the fact that I only receive a allowance and not an monthly income. I was told that they no longer offer student credit cards so why did they recommend this option to me. Please kindly advise as you can obtain the recorded phonecall that were recorded during representatives that I dealt with. I'd like this to be investigated as I'm really disappointed in the way it's been handled. </p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply27 May 2016, 14:41
Official

Dear Cameron

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team