Poor Handling of account

<p>Took a loan out with Nedbank at the end of 2015, worse mistake I could have ever made and once the loan is fully paid up I will not deal with Nedbank again.</p> <p>The problem started in Jan or Feb 2016, the debit order arrangement was that Nedbank take their money via debit order on the 25th and if this falls on a weekend they take the money the following Monday. So you can imagine my frustration when Nedbank came in on the 24th to try and take the loan amount only for my salary not to be available in my account. Admin charges app**** and this was a real mission as Nedbank doesn't accept any charge statement. This issue is still not resolved. Then in October the same year, Nedbank failed to take there debit order and i was penalised due to there not being enough money in my account for the debit order, and the account went into arrears and now I am forced to pay an extra R300.00 on top of my loan amount that I paid on time every month via debit. When I called in the agent advise me that there was no debit order loads for the month of October. I honestly feel this is unfair as this was Nedbank's fault and no matter how hard I tried to fight it I eventually ended up agreeing to paying the arrears. February 2017 and once again I am left frustrated and dumb founded by Nedbank's lack of professionalism, the arrangement that they take their money the following Monday has not been adhered to and once again I am left with admin charges to my account. For the entire duration of this problematic experience I have been dealing with Nerissa Naidoo who has tried in vane to assist me but she can only do so much. If it was as easy as walking out of a restaurant or shop when receiving bad service Nedbank would have not seen me again. Nedbank might think this is just one client, but what they don't realise is that word of mouth is a powerful tool.</p>