Poor feedback & service delivery from Nedgroup Trust

Terrible service received from Nedgroup Trust regarding an estate late that's already gone past a year, one has to beg for feedback it is not freely given. it is as though the service given is for free while they are getting paid for it. I must say I am very disappointed and regret my dad taking a will with Nedbank, feedback & delivery service is poor. I believe that we had the simplest estates to deal with but you have missed your 1year turn around time. totally disappointing :-(