Poor Ethics

Nedbank advertise how they do good and try to project an image of community involvement and ethical behaviour. This is all well and good until something goes wrong and you report ********* staff behaviour on their secure Report-it platform! It is managed by a well-known audit firm to ensure proper and secure customer complaint management. Good intentions, but poor management. Quick to respond with case number, but they could have also said farewell. No feedback and every follow-up is answered by Nedbank saying, "we are investigating". Investigating a straightforward ethical staff member misconduct incident supported by relevant proof. 7 months later, no answer...and the staff member still breach the lengthy ethics conduct rules daily.