1 reviews | Active since Oct 2013
Poor delivery service from Nedbank
<p>On the 1/02/2017, I contacted the Nedbank online banking division and aasked them for assistance in recalling a payment that was made erroniously to the wrong vendor/service supplier. I dealt with Juandre whom emailed me an application form and he then said I shoudl send it via email to the recall applications department, which is what i did on the 01/02/2017. I followed up with them on the 13/02/2017, expecting that this matter would be resolved and I could now pay the service provider. i did not receive a response. then on the 13/02/2017, i again followed up via email and it was only then that i was advised by Juandre that the email addy was in fact incorrect and he supp**** me with another email addy. i then forwarded my recall apllication onto them and yet again have been advised that it cannot be processed as the application is incorrect. Now, due to the incorrect information beign provided, i now have to re-apply to have the fees reversed or recalled and the vendor is now charging me interest on the outstanding fees.</p> <p> </p> <p>Obviously no one at Nedbank actually cares that this affects my credit report or status, however, I do and im not asking for this to be done free of charge, obvioulsy my error brought us to this point, but when your bank says they will charge you R250.00 to complete a task at your request and you do everything as directed, you would expect soem sort of response or feedback. had i not followed up with nedbank, I would never have found out that the email address provided to me by Nedbank was incorrect.</p> <p> </p> <p>I expect this matter: Ref ********** ********** 7 to be resolved within the next 2 working days.</p> <p> </p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Im not interested in speaking to a resolution manager. the time for talking was the day I called the online bankign division, that was when all the correct information should have been supp****. Why does it take two follow up emails from me to be advised that the email addy that was provided to me is infact incorrect? How does that help my situation? I called the online division for HELP, not for more STRESS and AGGREVATION!!!! I expected thsi to be sorted on the 13/02/2017, yet here we are and the matter is only now being reviewed!!!! Nedbank is pathetic and I will advise everyone I know not to bank with Nedbank and after this encountwer I will be closing my account. You want to assign a Resolution manager to me now???? why wasnt he or she assigned when i first called? The reason why is beacuse the bank knows what a record it has of messing its clients around!!! I mean it when i say i expect thsi to be resolved within 2 working days, i.e by the 15/02/2017 COB it needs to be resolved or I will take this to the Ombudsman! and please train your staff properly, they need to give their clients the correct information the first time around, if they dont care to assist and complete their work effectively and correct then they are in the wrong line of work.
Im not interested in speaking to a resolution manager. the time for talking was the day I called the online bankign division, that was when all the correct information should have been supp****. Why does it take two follow up emails from me to be advised that the email addy that was provided to me is infact incorrect? How does that help my situation? I called the online division for HELP, not for more STRESS and AGGREVATION!!!! I expected thsi to be sorted on the 13/02/2017, yet here we are and the matter is only now being reviewed!!!! Nedbank is pathetic and I will advise everyone I know not to bank with Nedbank and after this encountwer I will be closing my account. You want to assign a Resolution manager to me now???? why wasnt he or she assigned when i first called? The reason why is beacuse the bank knows what a record it has of messing its clients around!!! I mean it when i say i expect thsi to be resolved within 2 working days, i.e by the 15/02/2017 COB it needs to be resolved or I will take this to the Ombudsman! and please train your staff properly, they need to give their clients the correct information the first time around, if they dont care to assist and complete their work effectively and correct then they are in the wrong line of work.