1 reviews | Active since Dec 2016

21 Dec 2016, 08:24

POOR DELIVERY AND FEEDBACK FROM GREENBACKS

<p>I placed an order on the greenbacks shopping site and not for the first time the delivery and feedback from Greenbacks has been **********. their 5 to ten day promised delivery time is never followed!</p> <p>After much time spent calling Greenbacks i have been advised that they are not able to give me a tracking number in order for me to follow the status of delivery. On my behalf nedbank logged a query for someone to contact me to advise me of the status and when i can expect delivery... i still have not received this call.</p> <p>This is not the first time that i have cancelled an order on greenbacks because of poor delivery and lack of communication!!</p>

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Replies (3)
Nedbank
Nedbank's reply21 Dec 2016, 10:34
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

's update09 Mar 2017, 17:02
Reviewer Update

I would like to thank Nicolas Govender for his assistance with this matter

Nedbank
Nedbank's reply09 Mar 2017, 21:25
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.