Poor debt management by Nedbank

Worst private client experience. I have been going through a rough patch on my financials and since last year August Iv sent emails on asking for my overdraft to be closed however this was not done. This week I received a mail saying my overdraft facility has been suspended without giving me an opportunity to arrange payment arrangements as I can’t afford to pay off the full amount same time. Now I’m getting paid Monday and that 10 000 will be deducted of which will put me in a financial strain and nobody cares. I have consulted with FNB and this would have never happened with them. So I’m deciding to close my account and move to FNB as I did not like the way in which they handle my case. Perhaps you guys don’t entertain broke people.