Poor customer services and policies in ********** case

So I held on for nearly 10 minutes waiting for my call to be answered by the team on the number given on an sms I received after an unauthorized transaction was made on my account. Only to be told that the only way to stop this from happening again is to cancel my card and order a new one which will cost me over R100. To say I am appalled at this outcome is a severe understatement. The overseas transaction which wasn't even made by me is still going to end up costing me money. So then I had to hold again for several more minutes after I was put through to the ***** department. Since I was no loner prepared to waste more energy and airtime on this I decided to leave my details on the "call me back" service. Well that was over 8 hours ago.... Not what you would expect from an investigations department. I can only hope I get my money back now from the unauthorized overseas transaction!! Get your act together nedbank. My husband and I both bank with you because for logistical reasons we have to bank with the same bank. Not if but when we move our banking accounts to another institution, you will not lose one but two customers!