1 reviews | Active since Mar 2009

08 Jul 2018, 17:51

Poor customer services

Item: Nedbank
Rating: 3
Author: Hendrietha G

The customer care to phone clients back when receiving validatiin errors on internet banking is extremely poor. More than 5 hours and no response or adsistance received

Helpful (0)

Replies (4)

Nedbank's replyOfficial

09 Jul 2018, 06:09

Dear Hendrietha

Your concerns have been noted and a Resolution Manager will contact you within business hours to assist.

Regards

Client Service Support

Best regards,

Nedbank's reply09 Jul 2018, 06:09

Official

Dear Hendrietha

Your concerns have been noted and a Resolution Manager will contact you within business hours to assist.

Regards

Client Service Support

Best regards,

Hendrietha G's updateReviewer Update

10 Jul 2018, 10:14

This issues is still not resolved. And now I have to go into the branch to get this fixed and pay for parking that I do not have. Even after trying different browsers I still get technical errors and validation errors

Hendrietha G's update10 Jul 2018, 10:14

Reviewer Update

Nedbank's replyOfficial

10 Jul 2018, 10:30

Noted.

Regards

Client Service Support

Best regards,

Nedbank's reply10 Jul 2018, 10:30

Official

Noted.

Regards

Client Service Support

Best regards,

Nedbank's replyOfficial

12 Jul 2018, 12:01

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards

Client Service Support

Best regards,

Nedbank's reply12 Jul 2018, 12:01

Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards

Client Service Support

Best regards,