Poor customer service that doesn’t reflect your business

I have been appointed as an Executor for the estates of my late parents. In early December 2021 I visited Nedbank Lambton branch to submit all the documents so that Estate late accounts could be open to access funds. I submitted all necessary documentation. I then made a follow up on several occasions to request progress. In my last visit to Lambton bank, I was told that the Estate Late for my late father has been open but there is no response regarding my late mother Estate.

I was then provided with an e-mail address so that I can make a request for the fund to be transferred to my father's Estate Late account. I have since done that but there is no response except automated system response.

I understand that there is back lock but you cannot have a back lock of six months unless you have one employee dealing with these requests. I don't understand what is so difficult in processing these requests because I have submitted all the required documents. You have made this process to be cumbersome in order to frustrate your customers. I made the same request with Standard Bank and it was dealt with promptly. You are simply heartless. I would appreciate it if this matter can be resolved urgently as it has now been nearly seven months that this matter is pushed on the backburner by your *********** system and personnel.