Poor customer service on Homeowners claims

<p>I logged a claim 2 weeks ago with Nedgroup Insurance as my bathtub accidentailly cracked ans was leaking causing the wall donwstairs under the bathtub to be damp.</p> <p>The plumbing company appointed only. came to assess the damages after I called them and I called them a week later and there was nothing concrete they said. .It's 2 weeka later.</p> <p>The person handling my claim is Nomzamo Pololo I left her several messages and she never returned any of those messages. She has not bothered to follow-up on the contractors with me.</p> <p>Today AyobaConstruction sent 3 men to come and attend to the wall downstairs. The 2 guys came to look while only one was working. I mean what is my house a waiting area of some sort. The insurance group does not even have a courtesy of notifying their clients what the company appointed will be doing. I found myself logged head to head with this company as to what exactly they will be doing. I almost a feeling that they were trying me. and only once I called the Insurance and was assisted by Tebogo who sent me their Qoutation that they agreed to attend to the whole job the Insurance was.paying them for.</p> <p> </p> <p>Dear Nedbank, month to month you debit our accounts with premiums without any fail. Why is it that when one has a claim you treat us as if you are doing a person a favour. The customer service champions you allocated to us don't treat our matters with the service they deserve.</p> <p> </p> <p>Why was I not told of the R1k excess payable to Ayoba. Why has Nomzamo failed to call us.</p> <p> </p> <p>South Africa is under a dark cloud at the moment. The last thing one needs is to have a other of people in one's house coming to look around under the pretence of being sent out by you. </p> <p> </p> <p>Why did you not send an assessor to assess the extent of the damages and give us the option to have ONE company to attend to all the repairs.to eliminate any future complaints. </p>