Poor Customer Service - NRR

<p>My Account was debited by the NRR department and upon requesting a reversal I was told it was denied due to a default and I would need to submit an email to NRR Jhb for review and they would then do the reversal. I have done so and it stated that they will respond within 72 hours however a week has gone by and I have received no response. I am now considering taking this matter up legally as it effects all my other accounts ie rent etc should nedbank not contact me with feedback within 24 hours</p>