1 reviews | Active since Oct 2015
Poor Customer Service Nedbank Louis Trichadt
<p>I went to the bank to open a business account on friday the 02/09/2016, i had all the required documents only to be told that they can not assist me due to the fact that they are busy. i felt offended as a customer when a consultant tells me that i will only be assist on Monday the 5/09/2016. The most sensetive things which broke my heart into pieces is when Mr Mathuba,who was working on teller no 1 tell me in the face that he is not the manager he is just assisting.i was told that the customer which he is assisting will take him 2 hours to complete , I did not have any problem to wait for the 2 hour but he kept saying i must come on monday.I do not know if it is a new rule or procedure which Nedbank Makhado use when customers come to the bank on time and be told that they will not be assisted.</p> <p> </p> <p>As a client i am disappointed and i did not expect that from Nedbank. <strong>Ticket No A027</strong></p>
Dear Malesela,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Malesela,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
