poor customer service Nedbank Lakeside Mall

Visited the branch for a salary switch the 15-Jan-2021, account was opened successfully. I was the asked that do i need my details printed on the card i agreed. 2 weeks later i still did not have my card. re-visited the branch on the 6th of Feb. still card is not available i was told to call the call-Centre to order a card when. when i called the call Centre i was told to go back to the branch as this service requires an branch visit. i then had to drive back as i had already left the mall. service host of the branch advised me to leave my details so he can order the card for me. to-date i have not heard anything. Very poor customer service.