Poor customer service. Headless chickens!!

I was told that my debit card was **********ly used. Contacted them on the 30th of March, 2022. I was asked if I wanted a replacement card which could be collected at the nearest branch. Everything appeared to be OK !! Ten days later, I queried the progress made with the card. I was told that the card had not been ordered !! So they said that someone would contact me telephonically. Which the did. Whole process repeated again, but this time I was going to have the card couriered to my home address. Told again that all was in order (12/04/22). Decided to enquire again yesterday via email. Unbelievably was told that there was no card ordered and no replacement was therefore imminent. They were going to phone me again to arrange the replacement. Deja vu. It appears that they have little idea of what is going on. Been with them for over 30 years and have had some monumentally hopeless service. Time to change and take all my business somewhere else. Let's see what they can do next ?? Probably no card and no service. Very poor customer service again.