Poor customer service from your consultant

<p>I submitted my policy claim tuesday at before 12H00 midday, awaiting payment thursday morning. I was shocked to find out from Maya, your consultant that they only received my documentation today the 09/06/2016. I needed the payment to finalise my momn's funeral arrangements, and was told that the documentation is still in processing, and the payment will be made friday the 10th of june. What the hell am I supposed to do with the money, since the funeral will be taking place this sa****ay???????</p> <p> </p> <p>I am extremely displeased by the services rendered by your consultant. If this is how nedbank treats its customners, I am sure there will be other banks who welcome my business.</p> <p> </p> <p> </p> <p>xtremely unhappy</p>