Poor Customer Service from Nedbank Insurance Call Centre Agent

Poor Customer Service from Nedbank Insurance Call Centre Agent

I am extremely disappointed with the level of service I received from Nedbank Insurance when contacting the call centre regarding a claim I wished to submit. At the time, I was unaware that the particular incident would not be covered under my policy and simply called in seeking assistance and clarification.

Unfortunately, I was assisted by an agent named Thabo Kabai, whose attitude and conduct were completely unacceptable. Rather than handling the matter professionally and showing empathy, he spoke to me in an arrogant and dismissive tone throughout the conversation. To make matters worse, while I was still speaking and trying to understand the situation, he abruptly terminated the call by putting the phone down in my ear.

Regardless of whether a claim is covered or not, customers deserve to be treated with respect and courtesy. I find this behaviour highly unprofessional and inconsistent with the level of service one would expect from a reputable financial institution.

I hope Nedbank Insurance investigates this matter and takes the necessary steps to ensure that customers are treated with dignity and professionalism in future.