Poor Customer Service from Nedbank Greenbacks

<p>I am extremely disappointed in the lack of service from the Nedbank Greenbacks department. I made a purchase on the 21st of April on the greenbacks shopping portal for a gift to be dilivered on mothers day. On the 6th of May I called in to confirm that all was in order for the gift to be delivered, the purchase was picked up but apparently not processed by then and delivery was not confirmed. After making a fuss, I was told that the gift would be delivered on mothers day, 8th May. Mother's day came and went and it was not delivered. I called in on the Tuesday, 10th May after it still was not delivered and was given the same stories as on Friday. An escalation was done and I was told I would be contacted regarding my complaint. The gift was delivered the same day, although 2 days after mothers day and 2 complaints later. My problem is today is the 20th of May and I still have not received that call to from the department it was 'escalated' to. No apology or explanation. 'Wonderful customer service' Nedbank greenbacks department. I will never purchase on the portal again.</p> <p> </p>