Poor customer service from Nedbank

I received such bad experience from nedbank Galleria mall yesterday,I had money go my current account apparently I had made a stop order of R5000 which I wasn’t aware of.To cut a very long short, I have a 32 day account of which when I asked to be given money because I don’t have money to live off for the month of April,I was told cause I had done my investor on the Nedbank money app they can’t help to get those funds earlier then 32 days.i was not even given the option of having to get a penalty on the amount, instead the Team leader from Nedbank Galleria offered me an overdraft.After having going back and forth between the branch and the call centre I received no help whatsoever.When I threatened to close the account the team leader just said” it’s fine close your account but still you will get the money after 32 days” I mean where is customers service in that statement,they did not even try by any meanings to retain me as customer either then that they me realize that I really had to close this account and move on to another bank.I have minus R101 in my bank account what will I live off for the rest of the month?i was furious and I had damn good reason why.nedbank is refusing to give me my money cause the situation am I’m in is an emergency,surely something can be done regardless of the type of the investor I have.