Poor customer service from Nedbank!!

On 21 December 2017, I went to a Nedbank ATM in Roodepoort, Johannesburg and withdrew R300. The cash did not come out of the ATM and I was given a slip that read "Institution not available, transaction cancelled." I then received an sms from Nedbank informing me that the R300 was withdrawn and the funds were deducted from my account. I waited at the ATM for several minutes to see if the cash would come out and it didnt. I then waited to see if the funds would be returned and it wasnt. After various calls to the call centre, an inquiry was logged with reference number ********** 5. I was told to wait 5-7 working days for the matter to be resolved. On the 3rd of January 2018, I received an sms from Nedbank informing me that my account will NOT be credited as the transaction was successful. I then went to the Westgate branch to dispute the matter and to show them the slip that I had received.

I got a call from the Westgate branch on Friday 12 January to ask me for some of my personal details. There was no indication given on whether the matter had been resolved. I have not heard anything from Nedbank since!! Now I know R300 doesn't particularly seem like a lot of money but in December that was the last of my funds and just before Christmas I could do nothing.

My big issue here is that there has been NO apology from Nedbank for something that was not my fault. It was a technical issue from their side and it has happened before at this particular terminal (R118, Multisave Witpoortjie, Roodepoort) Its as if no one believes me and Im the ******** here. I am an honorable person and my wife was also with me at the time as a witness. There was NO cash that came out of that ATM and I lost R300 just before Christmas that was very needed.

I sincerely hope that someone from Nedbank will contact me and try and resolve this matter. I want my money back!!