POOR customer Service from Credit Card Division

<p>I was retrenchend in April 2016. I did a claim against my insurance for my Nedbank Credit Card. The claims department made 2 lump sum payments into my Credit Card. Now, Nedbank keeps on phoning me after hours to claim that my Credit Card is in arrears with R240. I have asked them a few times how it is possible, as the insurance covered premiums till about January 2017. I asked them to PLEASE spread the lump sum payments over the outstanding balance. They get inpatient with me and I am fed-up with them now. Every time I try to explain to them what I need them to do, they just chip in and I can not even finish my sentances. I am still unemployed. They are not rhere to listen or help in any way. They just want to force a payment. IF they phone me again, I will insist on talking to a manager. I have tried to phone them to talk to someone who will listen, but can not get any reply.</p>