Poor customer service

I just want to express my frustration that I have with you Nedbank, your customer service is appalling

I have logged a call at 1:58 because I couldn't not purchase with my card it said card blocked, online it says pending activation I spoke to your adviser who went through with me to FICA my information, the call took 12 min, he then said I will be able to purchase with card, I disconnected the line when I checked the app is still saying pending activation

I phoned again at 2:27pm spoke to useless agent who did not even know what he was doing kept saying he will escalate to his team leader, I eventually hung the phone because he was wasting my time kept saying "am sorry for the silence nothing being done.

At 2:39 I phoned again spoke to another useless and unprofessional agent who said he sent email to his Team Leader he is waiting on feedback when I asked him how long it will take he seemed to be more upset than me, the call was silent then I heard music obviously he was transfering me to someone else without my knowledge , how appalling service!!!!!

Eventually I spoke to wonderful lady at 2:50 who tried to assist me

I would like to know when will I be able to purchase with my card,

Please train you advisors customer service skills it seems they lack it

I would really appreciate your response

Kind regards Siphosethu