Poor customer service

Very poor online service, but dont know how it was voted the number 1 bank,

So i have a migoals premium account with Nedbank, my debit cards expired january 2026, didnt even get a replacement, cannot even use a virtual card as the app has no cards listed for my current account. I don't have the time to go to the branch.

I have credit cards as well, luck these are not expired as yet, but one place I used my credit card at checkers and it the cashier says it declined, imagine having the only card to use and it declines.

So I see on my app that I was charged R10, for using an expired credit card, how does this happen when the card expires 08/2028? The card is linked to subscriptions and these are fine.

I have contacted help desk via the app, and its shocking that I have never got a reply back from them. On 2 march contacted them, got a ref number ***, and a message that they will get back to me in 2-3 days, 7th March I contacted them no update the agent said that they will leave a message to give me an update, today 11 March still nothing. How is nedbank being voted best bank? Who are these people that are voting ?