Poor customer service.
I app**** for a credit card on 17 June. I sent all the documents. I didn't receive any response from nedbank. I have been the one following up on the application. I just them, the consultant said my card was declined. There's not even a decency of sending a message to inform me that my application was unsuccessful. The consultant says the application is declined due to affordability. I don't know how you came to that conclusion. I am not paying any loans or huge debts except my house which is deducted from the salary. Your reason does not make sense.
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Replies (1)'s updateReviewer Update
23 Jun 2020, 11:09I called back office today. I have been on hold for almost an hour. The reason for decline is not acceptable. I sent you 3 salary advices, (March - bonus), April (salary increase & Back pay), May (normal salary). The reason is that my salary is low in May. Why can't you check the payslips and see what made it to be high? Is that difficult? it's not good
's update23 Jun 2020, 11:09
Reviewer Update
I called back office today. I have been on hold for almost an hour. The reason for decline is not acceptable. I sent you 3 salary advices, (March - bonus), April (salary increase & Back pay), May (normal salary). The reason is that my salary is low in May. Why can't you check the payslips and see what made it to be high? Is that difficult? it's not good