POOR CUSTOMER SERVICE

Nedbank #seemoneydifferently ? I wish you would see your CUSTOMERS differently!

Without any communication, my card & online banking was restricted over the weekend.

No attempts to resolve this online or via your customer line were successful.

I was in the queue at my nearest branch before the doors opened this morning: - Customers asked twice for doors to be opened - after opening time - Customer next to me says he has an appointment. Staff member walks to nearest teller and loudly says: Does he have an appointment or is he lying? - Customers sit around inside while staff make coffee & chat to each other - At first, teller can't tell me why my account was restricted - I am not asked for ID, proof of address or any other info - just my card - A colleague assisits & confirms it was Fica - Original teller tells me she's sending an email - could take UP TO 48 HOURS TO RESOLVE - I should go home - I confirm I won't leave until resolved. I have been without access to my funds since Saturday and I have two children! - Tone of staff changes significantly! Voices are raised! I'm told to sit down! - Teller calls me 10 minutes later to check my ID and ask for my cellphone number - Returns to tell me an SMS was sent to me at some point informing me of Fica - apparently I'm at fault for not coming in at that point - I don't have this SMS on my phone!

An hour later, I'm still standing here. No resolution!!!