Poor customer service

I made a deposit at on the 22/12/2019 at 11:45,at Jabulani mall, the atm retained the money and the deposit is not reflecting, I called the call center to log a saswitch query and was told it will take 4 working days for the query to be resolved or for the money to appear in my account, it is now the 2nd of January still the money is not reflecting on my account. I logged a complaint last week with their complaint department and was told the case is escalated,I called the call center to make follow up and was advised that I must wait another 4working days as the people who should assist me have already left, they knocked off early, this is really fustrating and inconveniencing no one is even keeping me updated atleast on the progress.