Poor customer service

A year ago I had to do a claim for a few items which broke amd was covered by my Nedbank home insurance. Two of the items I received a voucher to by items at Take a lot, which it.. Great. The third item was a IPad which they quoted me an amount to payout because they could not fix it. I declined the cash pay out amount and asked for the IPad to be return to my house. After numerous phone calls and emails to Auto and General to a lady by the name of Josephine, I still ah e not receive any feedback or the return of my IPad. In March before Covid I made calls to nedback complaints department.. No feedback. A lady from Auto and General - not Josephine) called me back. She knew what the complaint about but did very little about or nothing. Its no September and I am sure that more staff are back to normal operations hours that can assist with customer complaints and queries. Hopefully someone with read this review and return my emails or phone calls about my missing IPad.