Poor Customer Service Complaint Nedbank Paledi Mall

I went to Paledi branch mall on 3rd of Jan 2020 I was assisted by a lady by the name of Sophy Mahlalela this lady was very rude to me I have walked in to the branch and refereed to Enquirers therefore she was supposed to assist me she gave me a rotten attitude , she is aggressive and she doesn't have a good customer service qualities I would pluge to Nedbank to take her back to training as she is bad for business. I wanted to be part of the family but I couldn't because her attitude she doesn't know how to engage with customers nore to greet them she thinks she is better than anyone.

How do I bank with you while I am treated like a trash from day one that I wanted to Inquire about Investments and savings accounts she failed to send me to relevant department. What she was supposed to do it was just a simple thing by directing me to one of the qualified Sales consultant how hard was it for her to do that. Does she know what customer service is , is she leaving Nedbank values or does she understand values of the company and its culture , is she fitting in the banking culture .

Or should I have to report her to Banking Orburtsman if she has personal problems she should not take them to work place; when we walk in to the branch we expect a warm welcome with a smile on the face and feel welcome and part of the family we can not be treated like this when we bringing business and our monies , should we trust you with our monies while some of your staff members act all sour and bossy to customers. I should have slapt her I can not tolerate this kind of **** service , we working with customers at our work places but we treat them better than this .

I appeal to branch manager to address this kind of behavior or I will take it up my self or should the head office bring mistry shoppers to the branches to monitor this kind of bad service . What happened to mistry shoppers are they still available by that time we never had this kind of service , be mindful that some of us we might be customers to you but we are qualified and Experienced Bankers , I did never get such a bad customer service in my whole life that was very terrible, Branch Manager and Manager service please do your jobs and be visible on the floor at all times if you were doing your jobs and interacting with walkin customers this was never going to happen in your branch . clearly you are hiding in some small offices drinking coffee the whole day . Do you understand your duties or why cant you have CIC on the floor to scan queues .