POOR CUSTOMER SERVICE COMPLAINT

Has to be the worst bank in SA with the worst turn around times ever. App**** for VAF recently and first the deal was declined because I never had any credit references even though I provided credit references on my application. After fighting for an approval, I waited 10 days to sign the finance agreement with them. This last week I was contacted by Nedbank to increase my credit card limit. Went into the bank waited an hour and another 4 days for an outcome. Every day that we enquired what the progress was there was a different reason why they had declined it. Your processes are not standard across the board and your turn around times are deplorable. Requested for our account to be taken away from Private bankers as they were not working for us and please move our account to Nedbank Cresta. They moved it to Nedbank CLEARWATER. What a joke??? You are sure to be losing a client. I am looking to move my bank account as of today. Service is poor. Never forget customers make your organisation and they pay for it too.

Never before have we been treated like this. Maybe we are too poor to be banking with this establishment. Poor service. Horrible turn around times and processes are worth questioning.