poor customer service both call center branches

nedbank recently did some revamping on their branch in greenstone not only do we have to wait for hours to be helped the system i personally think it was not well designed or who ever came with the concept did not think of the complication it will have <br> <br> we wait for an hour to be helped ,there is no line for inquiries nor banking ,their system is extremely slow <br> <br> on wednesday i spent two hours at the bank waiting to be helped and on Thursday i spent an hour <br> <br> the call centre staff make things worse put us on hold after that cut the call <br>