Poor customer service

Poor service, app**** for Nedbank home loan online after failing to get feedback from better bond.

Submitted all the paperwork required and was allocated a consultation by the name of Sibusiso Mbanjwa whom I had to keep on calling to follow up on the application and wouldn't return my calls but eventually responds on emails.

After a long wait I wasn't helped because our online application was withdrawn due to the application that was lodged on our behalf over 3 weeks ago with no answers.

The fact of the matter is no feedback if we qualify for their home loan or not for over 3 weeks.

I think it would have been even better if I was asked if I want to carry applying via Betterbond or process the new online application.