Poor Customer Service - Award winning Nedbank

Guess what more than a month later, Nedbank has not resolved my query or even bother to contact me. I have two USD payments sitting on my desk for more than a month waiting for someone to allow me access for international payments. I received a complaint reference and the works , but no communication from there besides the business relationship manager who has also forgotten my query .In today volatile market supporting a bank where race matters , is seriously a big problem. Why i am entitled to assume same and make a statement like this is because the head of a department is copied in on my initial communication , she notices the unprofessional attitude and incompetency , but she does not intervene , let alone remedy the situation and my reference number CCM***2 for a complaint which was opened on the 20.12.2024 and i have not received a call and by the way that is the same day i placed my first review on hello peter and guess what , no response .

Hence "Struweg, M. (Marie)" <***> , kindly be professional , accept change and provide a service , i pay for