Poor Customer Service at the Cosmo City branch

<p>The experience I have had at the Cosmo City Nedbank branch last saturday was horrible, There is no sense of urgency none whatsoever, The consultants do no have any idea of the meaning of the word Client or Customer. Theya are bullies who are not afraid to tell you the way to get off when complaining about the service. The pregnant lady called Refiloe who was acting as a floor manager does not know anything to do with customer service. She is even able to tell customers that she does not work for them. I stood there for more than 3 hours to get served, when it was my turn, there was a mixup with the new system, and when I complained , she told me that she does not work for me meanwhile I had been extremely patient . Because i had a clash with her, the consultant who finaly assisted me, gave me a stinking attitude because I was able to talk my mind. To the Cosmo City&nbsp;&nbsp;Nedbank branch management. Kindly look into how customers are treated as a lot of customers were threatening to take their accounts elsewhere.</p>